Shopify Ecom

For Shopify Merchants

Shopify Ecom FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

237 FAQs
Products & inventory
Can you upload 3D models and video to a Shopify product?

Yes — GLB/USDZ models up to 500 MB and MP4/MOV/WebM video up to 1 GB and 10 minutes; whether shoppers see them depends on your theme.

September 12, 2026

Marketing & SEO
Does a Shopify product variant get its own URL handle?

No — a variant has no handle of its own: its address is the product handle plus a ?variant= ID, and a theme that supports deep links opens on it.

September 10, 2026

Products & inventory
Can a Shopify market build its catalog from a collection?

No — no page we read names a collection as a source; a market catalog includes or excludes specific products instead.

September 10, 2026

Selling internationally
Can you show different products to different markets on the Shopify Basic plan?

Yes — country or region market catalogs are available on Basic; a customer who opens a product outside their market is redirected to your homepage.

September 10, 2026

POS & retail
Should Shopify POS staff be allowed to see a customer's online cart?

Allow it only deliberately: on POS Pro, a role you grant View abandoned checkouts sees an identified customer's online cart items.

September 10, 2026

Policies & account standing
Does your Shopify store have to honour a universal opt-out signal in Virginia or Colorado?

Colorado yes — honour GPC if you sell data or run targeted ads inside CPA thresholds; no such duty in Virginia's Chapter 53 on September 10, 2026.

September 10, 2026

Payments & payouts
Can a Shopify customer pay by bank transfer?

Yes, as a manual payment method: you arrange the transfer outside checkout and mark the order paid yourself; iDEAL and Bancontact are automatic.

September 9, 2026

Products & inventory
Does Shopify accept WebP and AVIF images for products?

Yes — WebP is one of nine accepted product image types; no upload list we read names AVIF, served only where a browser supports it.

September 9, 2026

Selling internationally
Does Shopify Support Arabic and Other Right-to-Left Languages?

Yes for the language, not automatically for the layout — Shopify tells you to check that your theme supports right-to-left.

September 9, 2026

Orders & customers
Does Shopify recalculate tax when you change an order's shipping address?

Yes — Shopify recalculates the tax for the new destination since August 13, 2026, but only on unfulfilled orders.

September 9, 2026

Shipping & fulfillment
Does Shopify Shipping support FedEx One Rate?

Yes — you can buy FedEx One Rate labels in Shopify Shipping from a US location, but the rates aren't shown to customers at checkout.

September 9, 2026

Payments & payouts
Who handles a PayPal dispute on a Shopify order?

PayPal owns the case, you answer in your Shopify admin, and you get up to 20 days to settle it directly — PayPal Wallet, US and France.

September 7, 2026

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