Shopify Ecom

For Shopify Merchants

Shopify Ecom FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

237 FAQs
Plans & getting started
Does Shopify Plus support SCIM user provisioning?

Yes, for Plus organizations only — SCIM creates users, assigns groups and deactivates them; deletion depends on your identity provider.

September 14, 2026

POS & retail
Does Shopify POS meet fiscal cash register rules?

Not by itself: Shopify names routes for Germany, France, Spain and Italy, and says POS isn't certified for some Danish, Belgian or Quebec firms.

September 14, 2026

Plans & getting started
Is the Shopify 120-day free trial still available?

Not as a current offer — as of September 2026, AI-built stores get 4 months free; old "120-day" guides meant 1MBB, now Basic at $1/mo × 6 (US/CA).

September 14, 2026

Products & inventory
How much file storage does a Shopify store get?

Shopify stores get 100 GB–10 TB of file storage depending on plan, with a separate video quota.

September 13, 2026

Orders & customers
Do Shopify subscriptions work for B2B customers?

No — Shopify lists Subscriptions among the features incompatible with B2B; recurring B2B orders run on draft orders or reorders instead.

September 13, 2026

Shipping & fulfillment
Is there a minimum package size for a Shopify Shipping label?

Yes, per carrier: Shopify's FedEx page sets 6 × 4 × 0.5 in for labels from a US location, and seven European carrier pages name their own.

September 13, 2026

Restricted & regulated products
Do you have to file FDA Prior Notice when you import food to sell on Shopify?

Yes, except USDA-only food: FDA Prior Notice is due at least 2 to 8 hours before arrival, or before mailing, separate from facility registration.

September 13, 2026

Restricted & regulated products
Does the EU Battery Regulation QR-Code Rule Apply to Products You Sell on Shopify?

Yes, if you make, import or distribute batteries for the EU, even inside products: every battery needs a QR code from 18 February 2027.

September 13, 2026

Online store & themes
Can you get a refund for a paid Shopify theme?

No — a paid Shopify Theme Store purchase is final sale; preview up to 19 paid themes at once before you buy.

September 12, 2026

Restricted & regulated products
Which regulated products need a licence to sell on Shopify in the UK?

In the UK the licence follows the product, not your Shopify plan: alcohol needs one in England and Wales, food is registered and cosmetics notified.

September 12, 2026

Plans & getting started
Do you need a paid Shopify plan to sell in multiple languages?

Yes — selling in more than one language needs Basic or higher; Lite and Starter, two of the tiers below it, are closed to new stores anyway.

September 12, 2026

Products & inventory
How many images and media files can one Shopify product have?

Up to 250 media per product on every plan — images, 3D models and videos share that count; a single Files upload stops at 200 files.

September 12, 2026

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