Shopify Ecom

For Shopify Merchants

Shopify Ecom FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

237 FAQs
Orders & customers
Do Shopify discount codes apply to B2B orders by default?

Yes — since 23 June 2026 for new B2B stores and existing ones with no active or scheduled discounts; codes stack on catalog prices.

Updated August 24, 2026

Taxes & duties
Does Shopify send you a 1099-K?

Yes — Shopify Payments issues one to US sellers past $20,000 in more than 200 transactions; some states set it lower.

Updated September 12, 2026

Orders & customers
Are duties and taxes calculated on custom items in Shopify?

No — when you edit an unfulfilled DDP order Shopify calculates no duty or tax on custom items; Managed Markets blocks them.

Updated September 12, 2026

Marketing & SEO
Can you customize the Shopify gift card page?

Yes — within your theme's own settings, but gift_card.liquid can't be a JSON template, so it has no drag-and-drop sections.

Updated September 12, 2026

Domains & email
Can you change your myshopify.com domain name?

Yes, and it is free — but if you typed a store name at signup, Shopify counts that as one of your two changes, leaving one.

August 9, 2026

Policies & account standing
What can't you sell on Shopify?

No single Shopify list answers this — the AUP, Shopify Payments' terms, the Shop channel and Managed Markets each restrict something different.

Updated September 12, 2026

Orders & customers
What can you do when Shopify won't let you edit an order?

A store rule blocked the edit, not a bug — of the seven order rules Shopify states, it names an official way out for only two.

Updated September 12, 2026

Refunds, returns & disputes
Do return rules apply to Shopify POS?

Yes on POS Pro — but the counter enforces only your return window and final sale; fee rules apply to self-serve returns.

Updated September 12, 2026

Marketing & SEO
Can you customize the Shopify gift card email?

Yes — the gift card email is an editable notification template, but Shopify limits what you can change.

Updated September 12, 2026

Apps, channels & AI
Does your Shopify store need an llms.txt file?

No — Shopify serves /llms.txt and /agents.md on every store by default; add a theme template only for advanced requirements.

Updated September 12, 2026

Refunds, returns & disputes
Do Shopify return rule changes apply to orders you already have?

No — return rule changes apply only to future orders; orders already placed keep the rules that were in force when they were placed.

Updated September 12, 2026

Orders & customers
Can you add a custom item to a Shopify order?

Yes — as a custom item on a draft order, or by editing an order that already exists; Shopify names several rules that block that edit.

Updated September 12, 2026

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