Shopify Ecom

For Shopify Merchants

Shopify Ecom FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

237 FAQs
Online store & themes
Why did an item disappear from your Shopify navigation menu?

Deleting a product, collection or page deletes its menu item too — recreate the resource, then add the item again.

September 21, 2026

Online store & themes
Why does your Shopify menu show the wrong submenu?

Two menu items pointing at the same page is the cause Shopify documents — give each item its own link.

September 21, 2026

Orders & customers
Can B2B customers use local pickup or local delivery on Shopify?

Partly: pickup in store works at B2B checkout once Support activates it; for local delivery, Shopify documents draft orders and shipping profiles.

September 21, 2026

Taxes & duties
Which Shopify sales into Australia are GST-free for a non-resident seller?

Basic food, eligible medical services and aids, accredited courses, cars for eligible disabled buyers; they count toward A$75,000 turnover.

September 19, 2026

Plans & getting started
Does Shopify offer a discount for nonprofits?

Yes — Shopify has NPO Lite and NPO Full plans; current rates aren't on its site, so contact Support with your charity ID to apply.

September 19, 2026

Payments & payouts
Does Shopify charge a currency conversion fee on PayPal Wallet payments?

Yes, on Shopify Payments: a PayPal Wallet payment in a currency other than your payout currency carries a 3% fee — US and France only.

September 19, 2026

Restricted & regulated products
Do you need to be an FSVP importer when you import food to sell on Shopify?

Usually yes: the US owner or consignee of the food at entry is the FSVP importer, or else a US agent, unless an exemption in 21 CFR 1.501 applies.

September 17, 2026

Taxes & duties
Does a Shopify store need GST e-invoicing once its turnover crosses Rs 5 crore in India?

Yes, unless excluded — above Rs 5 crore aggregate turnover in any preceding financial year from 2017-18, B2B and export invoices need an IRN.

September 17, 2026

Restricted & regulated products
Do products you sell on Shopify in the EU need user-replaceable batteries from 18 February 2027?

Yes, from 18 February 2027 portable batteries in EU products must be user-removable; LMT ones by an independent professional, with limited exceptions.

September 17, 2026

Restricted & regulated products
Do you need to register as a battery producer to sell into the EU from a Shopify store?

Yes — if you sell batteries direct to end-users in an EU country you're not based in, register there as a producer and appoint an EPR representative.

September 17, 2026

Plans & getting started
Can a Shopify store take real orders before your developer transfers it to you?

Not while it's a client transfer store — real transactions aren't supported; you choose a plan when you accept the transfer, with no free trial.

September 17, 2026

Online store & themes
Can you remove "Powered by Shopify" from your Shopify store and emails?

Yes on your storefront; in emails only if early access gave you the toggle, and Plus customer notification email footers carry no Shopify branding.

September 16, 2026

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