Shopify Ecom

For Shopify Merchants

Shopify Ecom FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

237 FAQs
POS & retail
Which label printers work with Shopify POS?

Shopify lists Brother, DYMO, Zebra and Bixolon models by region, but none print directly from the Shopify POS app; each needs a desktop computer.

September 16, 2026

Orders & customers
Can you edit the Shopify order-confirmation email template?

Yes — order confirmation is an editable notification template under Edit code, once your sender email is confirmed.

September 15, 2026

Payments & payouts
Why hasn't Shopify Payments released your reserve after you met the conditions?

Once your reserve email's listed requirements are met, removal is automatic — but Shopify's chargeback rate counts disputes you won too.

September 15, 2026

Selling internationally
What happens to prices, shipping and taxes when you delete a Shopify market?

Deletion is permanent. No page we read says what a manual delete does to catalog, shipping or duty settings; deactivating saves all settings.

September 15, 2026

POS & retail
Why is your Shopify barcode scanner not working?

No single fix: check pairing, cart vs search bar, product setup and power; reset last unless your model's page puts it earlier.

September 15, 2026

Online store & themes
Why is your Shopify navigation menu not showing on the storefront?

A theme setting, a menu app, an old menu structure or custom theme code — check theme Header/Footer settings first.

September 15, 2026

Products & inventory
Can a Shopify inventory transfer arrive in more than one shipment?

Yes — while a transfer is Ready to ship or In progress you can add shipments, each with its own ID, status and tracking.

September 15, 2026

Products & inventory
What happens if you unlink a purchase order from a Shopify inventory transfer?

Unlinking a purchase order does not undo any receiving or cost adjustments on the transfer, and neither record is deleted.

September 15, 2026

Admin, staff & security
Can you remove Shopify staff accounts through the Admin API?

No — the Admin API lets eligible apps read staff, but no mutation or endpoint removes an account; removal happens outside the Admin API.

September 15, 2026

POS & retail
Can You Set Different Prices per Location in Shopify POS?

Yes — retail market catalogs set per-location prices in Shopify POS, but customizing them needs POS Pro or the Plus plan.

September 14, 2026

POS & retail
Can You Use Your Old POS Hardware With Shopify POS?

Partly — supported readers sync with Shopify, external terminals charge outside it; Shopify-listed printers and drawers and most HID scanners stay.

September 14, 2026

POS & retail
What currency does Shopify POS charge in across retail markets?

Shopify POS uses your store's currency; local currency abroad takes a store per country, or an entity per country on Plus or Enterprise Commerce.

September 14, 2026

Stay updated

Get notified about new articles

Subscribe to receive updates when we publish new Shopify guides and insights.