Shopify Ecom

For Shopify Merchants

Shopify Ecom FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

237 FAQs
Payments & payouts
Does Shopify Payments charge more for Amex and international cards?

Yes — Amex/premium cards and international cards each price above the standard online rate, on the US page and on all five country pages we read.

Updated September 16, 2026

Orders & customers
Who can open your customer's Shopify order status page?

Anyone holding the link can open it; Shopify says a shared link shows only limited order details, such as the items, the total and the discounts.

August 22, 2026

Shipping & fulfillment
What does a customer see when one Shopify order ships in two parcels?

Shopify adds a separate order status page section for each fulfillment, each with its own tracking and carrier — different carriers included.

Updated September 16, 2026

Plans & getting started
What invoices can still arrive after you deactivate a Shopify store?

Shopify names three: third-party charges billed outside Shopify, chargebacks from past transactions, and charges from another store you own.

August 22, 2026

Shipping & fulfillment
What does a customer see on the Shopify order status page if your carrier isn't integrated?

For a carrier Shopify doesn't support, the order status page shows a tracking number linking to that carrier's site — no order status, no live pin.

August 20, 2026

Domains & email
What happens to your custom domain when a Shopify store is frozen?

Freezing disconnects your custom domain from the storefront; the registration is separate, and you reconnect by hand after you reactivate.

August 20, 2026

Payments & payouts
What card rate does Shopify Payments charge in my country?

Shopify Payments card rates are set per country as well as per plan — the US 2.9% + 30¢ is a Basic-plan US rate, not a global one.

Updated September 17, 2026

Plans & getting started
What happens to pending app charges when you deactivate a Shopify store?

When you deactivate, outstanding app amounts are charged immediately; charges an app bills outside Shopify keep running until you cancel them.

August 19, 2026

Apps, channels & AI
Are one-time Shopify app charges billed separately from your subscription?

Yes — a one-time app purchase billed through Shopify lands on its own invoice, not on your regular subscription bill.

August 19, 2026

Payments & payouts
What are Payment instructions on a Shopify manual payment method, and where does the customer see them?

Payment instructions are the text you write on a manual payment method; Shopify displays it on the order confirmation page after checkout.

August 19, 2026

Taxes & duties
Does each Shopify store get its own 1099-K?

Shopify combines volume across US Shopify Payments accounts under one TIN; if the total clears that year's threshold, each account gets a 1099-K.

August 18, 2026

Orders & customers
Can you target a shipping discount at B2B customers on Shopify?

Yes — a "Customer is B2B" rule in Checkout Blocks, a route Shopify limits to Plus, or a B2B market assigned to the discount's eligibility.

Updated September 15, 2026

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