Shopify Ecom

For Shopify Merchants

Shopify Ecom FAQ

Short, verified answers to the questions Shopify merchants ask most — citing official Shopify documentation.

237 FAQs
Marketing & SEO
Do Shopify QR codes expire?

No — codes from Shopify's free QR generator carry no expiry date and stay active until you delete the Quick Link behind them.

July 30, 2026

Orders & customers
Does Shopify have a CRM?

No — Shopify documents no product called a CRM and no deal pipeline; customer profiles, segments and automations are documented in the admin.

July 30, 2026

Restricted & regulated products
Does Shopify verify age?

No — Shopify verifies no age natively; the 18-or-majority rule binds the account owner, and customer gating is an app or a Function.

July 30, 2026

Policies & account standing
Can Shopify shut down your store?

Yes — Terms §14.3 allows suspension or termination for any reason, without notice unless law requires it; restricted access is not termination.

Updated August 27, 2026

Business identity & accounting
Does Shopify verify sellers?

No — stores go live without any Shopify review, and no verified-seller badge exists.

July 27, 2026

Plans & getting started
Does Shopify have phone support?

No public number to call — phone help exists only on Shopify Plus, Retail and POS Pro.

Updated September 10, 2026

Refunds, returns & disputes
How long does a Shopify refund take?

Card refunds: Shopify's Pending step takes up to 2 business days; the bank leg runs up to 10 business days.

Updated September 10, 2026

Shipping & fulfillment
How long does Shopify take to ship?

Shopify never ships anything — the store you bought from does, on its own processing and carrier times.

Updated September 10, 2026

Business identity & accounting
Does Shopify need your SSN?

No SSN to open a store — it is required only to activate Shopify Payments in the US.

July 27, 2026

Payments & payouts
Does Shopify take a cut of your sales?

No percentage of your sales — you pay a monthly plan plus card processing, not a commission.

Updated September 23, 2026

Refunds, returns & disputes
Does Shopify offer buyer protection?

No single buyer guarantee — recourse is the store's own policy and a chargeback through your card issuer.

Updated September 10, 2026

Plans & getting started
Do you need to know how to code to use Shopify?

No — the whole core build is no-code; code is optional, for what the theme editor cannot reach.

July 23, 2026

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