- Short answer
- Yes — eligible Managed Markets orders from a US store are automatically covered by Shopify Protect, because Managed Markets runs on Shopify Payments.
- Where your store is
- Shopify Protect for Managed Markets is available only for stores in the United States.
- Where your buyer is
- The United States limit names your store's location, not the shopper's.
- What eligible means
- Only orders of physical items needing shipping, all fulfilled by supported carriers — other Protect conditions still apply.
- Chargeback types
- Fraudulent and unrecognized only — not item-not-received, defective, damaged or not-as-described.
- Merchant of record
- Global-e; some Managed Markets chargeback cases are yours to handle yourself.
Which rule applies to a Managed Markets order?
Shopify Protect is free cover against fraudulent and unrecognized chargebacks. Two of the considerations on its eligibility page sit back to back and decide this question: "Shop Pay", which says Protect is only available for orders processed through Shop Pay, and "Managed Markets orders", which says this:
Managed Markets orders that are processed using Shopify Payments are automatically protected with Shopify Protect.
"Processed using Shopify Payments" is not a mode you switch on: Shopify Payments is used for all Managed Markets transactions and payouts. Shop Pay, Apple Pay and Google Pay are supported at that checkout; PayPal is not, so a PayPal order answers differently.
Which Managed Markets orders actually qualify?
The first gate is your store: Protect requires a US location and a US Shopify Payments account, and Shopify Protect for Managed Markets is available only for stores in the United States. That limit is about your store, not the shopper.
The second gate is the order: "All eligible Managed Markets orders are automatically protected with Shopify Protect (United States only)". Eligible carries the rest of Protect's conditions — orders that contain only physical items needing shipping, all fulfilled by supported carriers, plus the other eligibility rules.
Which chargebacks are still yours to handle?
Type decides the rest. Protect covers fraudulent and unrecognized chargebacks; claims that an item never arrived or was defective, damaged or not as described sit outside it. The Managed Markets overview draws its own line: some chargeback cases "aren't covered by Managed Markets, and you're responsible for handling those yourself."
If your store is based in the United States, Managed Markets reviews your orders for fraud automatically. Global-e is your merchant of record here, and its merchant terms split liability on a different axis: "Covered Chargebacks" are Global-e's responsibility unless you have overridden its decision to reject an order — override that call, and the chargeback is yours. That contract term already excludes friendly fraud and anything your own activity or inactivity caused, such as an unfulfilled order or an item different than described on your store.
This article was written entirely by AI under human editorial direction. The editor sets the topic and structure, runs multi-stage validation on facts, links, and interactive elements, and verifies the output is useful from a business perspective. All claims are checked against official Shopify sources. Details may change — always confirm critical data at shopify.com.
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