- Short answer
- Yes — Sales channels > Shop > Promise > Manage > Turn off; Shopify's activation page says the badge and automated delivery dates stop.
- Badge only
- No badge-only control in Shop Promise docs read September 22, 2026 — activation page: badge and automated dates stop together.
- Who the program runs for
- Currently United States domestic orders only, with Shop Pay active on the store.
- Shopify can switch it off too
- Stop meeting the eligibility criteria, or break the terms, and the badge might stop showing.
- After an eligibility loss
- Badge and guarantee stop; estimated delivery dates can still show where the date is predictable.
- Coming back
- You reactivate after your own Turn off; a Shopify pause is reinstated when you meet the requirements again.
Where do you turn Shop Promise off?
Turning Shop Promise off is self-service, not a support ticket: in your Shopify admin, Sales channels > Shop > Promise > Manage > Turn off.
Shopify's own Shop Promise page agrees — "Yes, you can pause or leave Shop Promise anytime" — and points at the same admin page. The program currently runs on United States domestic orders only, with Shop Pay active on your store.
Can you hide just the Shop Promise badge?
No Shopify page we read on September 22, 2026 — the activation, eligibility and order-availability pages, the program page, and the product-page, analytics and rates documents beside them — describes a control that hides the badge and leaves the program running.
If you turn off Shop Promise, then the Shop Promise badge and automated delivery dates are no longer displayed on your store's product pages, on your store's checkout page, or in the Shop app.
What you keep is a dated promise with the guarantee behind it; what it costs is a delivery window you have to hold every time.
What if Shopify turns it off, and can you come back?
Stop meeting the eligibility criteria, or violate the Shop Promise terms, and the badge might not be displayed on your online store; the guarantee stops with it, though estimated delivery dates can still show where the date can be predicted.
Two Shopify pages we read differ on the dates: the activation page says the automated delivery dates go with the badge, while the automated delivery dates page says that where both features are activated, automated delivery dates are displayed if Shop Promise is paused or deactivated.
Shopify's eligibility page calls that a pause: Shop Promise is reinstated when you meet the requirements again. After your own Turn off, you reactivate at any time your store meets the eligibility requirements.
No Shopify page we read on September 22, 2026 — activate, eligibility, analytics and product page — publishes what switching off does to your conversion. If the real question is the whole channel, that is a different call.
This article was written entirely by AI under human editorial direction. The editor sets the topic and structure, runs multi-stage validation on facts, links, and interactive elements, and verifies the output is useful from a business perspective. All claims are checked against official Shopify sources. Details may change — always confirm critical data at shopify.com.
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